Shipping, Returns & Refunds
Satisfaction Guarantee 30-Day Worry-Free Shopping
At Retrowave, we're committed to providing premium health, wellness, and lifestyle products that you can shop with confidence.
Your satisfaction means everything to us. If you're not completely happy with your purchase, we'll do our best to make it right.
Request a return within 30 days of delivery.
Simple return process with easy steps.
We stand behind every product we sell.
Average response within 24 business hours.
Return & Refund Resolution Guide
We stand behind the quality of every product we sell and are committed to resolving every request fairly.
Each return, replacement, or refund request is reviewed individually based on the order status, product condition, and the reason for the request.
Where applicable, return shipping costs, processing fees, or other reasonable charges may apply in accord
| Status of the order/item(s) | Restocking Fee | Return Shipping Fee |
|---|---|---|
| Order canceled before shipment | 5% of the total order value | No shipping charge |
| Package intercepted while in transit | No restocking fee | Charged according to actual carrier logistics fees |
| Items unopened with intact original packaging and complete accessories | No restocking fee | Paid by the customer (standard shipping range: $5.99-$12.95) |
| Packaging opened, items used but all contents undamaged | 10% of the total order value | Paid by the customer (standard shipping range: $5.99-$12.95) |
| Items received damaged, defective or shipped incorrectly | No restocking fee | Fully covered by Retrowave |
The final resolution, including any applicable processing fees, return shipping costs, or restocking fees, will be determined after reviewing the order status and product condition.
30-Day Satisfaction Guarantee
We offer a 30-day satisfaction guarantee, meaning you have 30 days from package delivery to submit return requests.
Contact support for approval before sending items back. Email: service@retrowave.online
Unauthorized returns will be rejected.
Return Eligibility
Returns require:
- Purchased via Retrowave.online
- Application submitted within 30 days post delivery
- Valid order number or purchase receipt
- Official support approval
Extra rules apply for special product categories.
Health & Personal Care Products
Opened health/hygiene items cannot be returned for safety reasons.
Non-returnable opened goods list:
- Dietary Supplements, Vitamins, Gummies
- Beauty, Skincare & Personal Care
- Food & Consumable Products
Damaged/incorrect opened items qualify for refund/replacement after inspection.
How to Start a Return
Email us: service@retrowave.online
Required info:
- Order Number
- Full Name
- Return Reason
- Relevant photos/videos (if needed)
Reviews finish in 1–2 business days. Approved requests include detailed return instructions.
Return Shipping
Buyer covers return postage unless issues are our fault (damage, defect, wrong item).
Original delivery fees are non-refundable once dispatched successfully.
We suggest tracked shipping; Retrowave takes no responsibility for lost returned parcels.
Damaged, Defective or Incorrect Orders
Check package right after receiving.
Reach out within 7–30 days of delivery if you get damaged, faulty, wrong or missing goods.
Submit photos of product, outer box, shipping label and problem details.
We resolve claims quickly after verification.
Non-Returnable Items
These items cannot be returned normally:
- Opened supplements, vitamins, beauty & personal care
- Food, consumables, gift cards, clearance/final sale goods
- Custom personalized items, goods broken by improper use
Message support if you are unsure about eligibility.
Order Cancellation
Cancel orders freely before fulfillment starts.
Cancellation is unavailable once the order is processed or shipped.
All eligible returns follow above rules.
Exchanges
Direct exchanges are not available currently.
Return eligible items and place a new order for other products.
Refunds
Refund notification sends by email after receiving and checking returned items.
Approved refunds return to original payment method within 5–10 business days.
Banks may extend fund arrival time. Shipping, tax, duty fees cannot be refunded without our error.
European Union Customers
EU buyers enjoy a 14-day legal return window after delivery. Goods must be unused, intact with full original packaging plus purchase proof.
Need Assistance?
We're always happy to help.
Customer Support
📧 service@retrowave.online
Return Address
4339 Mission Avenue
Frisco, TX 75034
United States
Business Hours
Monday – Friday
Response Time: Within 24 Business Hours